Please note that not all items available for sale on the Site are eligible for return. Please refer to the product description to determine if an artwork is eligible for return or not.
For those artworks that are eligible for return, you have 7 days to return your order.
Artwork(s) must be returned in their original condition and original packaging to the sender’s address. If you accidentally dispose the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to the artist. ISW will process your return and the amount owed will be refunded to your original source of payment (less shipping cost which includes custom fees for the artist’s country) within 7-14 business days of your merchandise return.
Process a return
Email admin@insituworks within 7 days of your merchandise-delivery-date and let us know you would like to process a return. ISW will provide you with detailed instructions on how to return the artwork(s). All artworks will be insured. ISW is not responsible for undelivered returns. Once the pieces arrives back to the sender, ISW has 7-14 days to process the refund. Artwork returned not in its original state within the 7-day period will not be refunded.
Return Damaged Artwork
In rare cases of damage, ISW will work directly with the shipping carrier & Artist. You must email firstname.lastname@example.org within 48 hours of receiving your artwork. Please attach detailed photographs of the damaged artwork and packaging.